Notice history

100.0% uptime

Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

Dec 2022

Jan 2023

Feb 2023

99.88% uptime

Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.62%

Dec 2022

Jan 2023

Feb 2023

100.0% uptime

Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

Dec 2022

Jan 2023

Feb 2023

99.88% uptime

Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.61%

Dec 2022

Jan 2023

Feb 2023

ResolvedFebruary 18, 2023 at 8:08 AMUTC
Agent Service is now operational! This update was created by an automated monitoring service.
InvestigatingFebruary 18, 2023 at 5:39 AMUTC
Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

ResolvedFebruary 18, 2023 at 8:08 AMUTC
Web Interface API is now operational! This update was created by an automated monitoring service.
InvestigatingFebruary 18, 2023 at 5:37 AMUTC
Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service.

ResolvedFebruary 18, 2023 at 8:31 AMUTC
Our database issue showed its ugly head and has once again been mitigated. Our provider has found a potential root cause and is moving forward with implementing a fix. We are currently monitoring this system in efforts to maximize uptime

No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.
InvestigatingFebruary 18, 2023 at 4:50 AMUTC
We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

ResolvedFebruary 16, 2023 at 9:27 PMUTC
Agent Service is now operational! This update was created by an automated monitoring service.
InvestigatingFebruary 16, 2023 at 9:21 PMUTC
Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

ResolvedFebruary 16, 2023 at 11:25 PMUTC
This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.
MonitoringFebruary 16, 2023 at 10:21 PMUTC
This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.
IdentifiedFebruary 16, 2023 at 9:08 PMUTC
We have observed a return of most functionality, user experience may be degraded still at this time as we work to restore full functionality.

Trace Data is currently catching up and should be visible in the portal soon
InvestigatingFebruary 16, 2023 at 8:02 PMUTC
We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

No notices reported this month

ResolvedDecember 14, 2022 at 9:43 PMUTC
Identity / Login is now operational! This update was created by an automated monitoring service.
InvestigatingDecember 14, 2022 at 9:43 PMUTC
Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.

Today, (December 10th, 2022) we attempted to update our Azure Postgres Database, some of our backend components did not successfully reconnect to the upgraded database, resulting in more downtime than we expected. We apologize for any inconvenience, and will investigate mitigating steps going forward.
December 10, 2022 at 8:43 PMUTC

Dec 2022 to Feb 2023

PingPlotter Cloud - Notice history