PingPlotter Cloud - Database Connectivity Issue – Incident details

All systems operational

Show current status

Database Connectivity Issue

Resolved3 hours 22 minutes

Affected

Web Interface API

Operational from 8:02 PM to 11:25 PM

Backend Data Collection

Operational from 8:02 PM to 11:25 PM

Agent Service

Operational from 8:02 PM to 11:25 PM

  • ResolvedUTC

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • MonitoringUTC

    This issue has currently been mitigated and we are working with our provider to seek a long term fix, We are currently monitoring the mitigation to ensure uptime.

    No data loss should have occurred during this downtime, however access to the portal as well as timeseries data was impacted.

  • IdentifiedUTC

    We have observed a return of most functionality, user experience may be degraded still at this time as we work to restore full functionality.

    Trace Data is currently catching up and should be visible in the portal soon

  • InvestigatingUTC

    We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.